Polityka zwrotów

Before you write, check which situation applies to you. The rules and costs differ depending on the path:

1. Return (withdrawal from the contract): the item matches the description, but you changed your mind, the size does not fit or it simply does not suit you. You have 14 days from receipt; you bear the cost of sending it back.
2. Complaint (non-conformity with the contract): the item has a flaw that was not in the description, arrived damaged or differs from the photos. You have 2 years from delivery; we bear all the costs.
3. Authenticity guarantee: you doubt whether the item is original. It applies indefinitely; if the item is not original, we refund the price, shipping costs both ways and the cost of an expert opinion.

One address for everything You start every case with an e-mail to contact@legitfootballshirts.com with the order number. We reply within one working day, and you receive a formal position on a complaint within 14 days at the latest.

The right to withdraw from the contract without giving a reason applies to Consumers and to sole traders with consumer rights (a person running a sole proprietorship who buys for a purpose unrelated to their professional specialisation). The 14-day period runs from the day on which you, or a person indicated by you (other than the courier), received the parcel. What counts is the date the declaration is sent, not the date the parcel reaches us.

You may try the shirt on as you would in a physical shop. The item should come back complete, with labels and the product card, in the condition in which you received it.

Items on which, at your request, we printed a name, number or applied a patch cannot be returned. All other products, including pre-owned and collector's items, can be returned.

The whole procedure comes down to four steps:

1. Write: send an e-mail to contact@legitfootballshirts.com with the order number and a statement that you are withdrawing from the contract. You may use the model below, but you do not have to. We will confirm receipt of the declaration by e-mail.
2. Pack: preferably in the packaging the item arrived in, together with the product card. Enclose a printout of the declaration or a note with the order number.
3. Send it back within 14 days: to DK Sports Group Dariusz Kaszubowski, ul. Smolańska 3/202, 70-026 Szczecin. Choose a tracked service (courier, parcel locker) and keep the proof of posting. We do not accept cash-on-delivery parcels.
4. Receive your money: we refund the price of the item without the delivery cost. We make the refund no later than 14 days after receiving the returned parcel; usually on the day the parcel comes back or the next.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):

To: DK Sports Group Dariusz Kaszubowski, ul. Smolańska 3/202, 70-026 Szczecin, e-mail: contact@legitfootballshirts.com
I hereby give notice that I withdraw from my contract of sale of the following goods: ..........
Received on: ..........
Order number: ..........
Name of consumer: ..........
Address of consumer: ..........
Account number for the refund (if different from the one used to pay): ..........
Signature of consumer (only if this form is notified on paper): ..........
Date: ..........

For a return without giving a reason you bear the cost of sending the item back. We refund the price of the item. With collection in person there is no delivery cost.

If the reason for the return is our mistake (e.g. we sent a different item), damage in transit or an accepted complaint, we cover the shipping costs both ways: we send a return label or refund the documented cost of posting.

The money goes back by the same method you paid: for payments via PayPal (BLIK, Przelewy24, card, PayPal account) we order the refund in PayPal to the source of the payment (card and BLIK refunds may appear on your statement after a few working days, depending on the bank); for a bank transfer, to the sender's account unless you indicate another. A refund to a different account requires your express instruction by e-mail.

Every item is unique, so we do not run a classic exchange for another size. Instead we refund the money and you place a new order for another item. If you have already chosen the next one, write to us: with a return in the same case we can settle the difference and send the new item using the same return shipment, provided both sides agree.

Before buying, compare the flat measurements from the product page with a shirt that fits you well. 90s kits usually have a looser cut than modern ones and the label size can be misleading. Details on the page How we grade condition and how to choose a size.

Tip Not sure about the size? Write before buying, give the measurements of your own shirt (width under the arms and length from the shoulder) and we will advise whether a given item will fit. We usually reply the same day.

We are liable for the item's conformity with the contract for 2 years from its delivery, under the rules of the Polish Consumer Rights Act. Non-conformity is in particular a flaw not described on the product page, a size or measurements different from those stated, damage in transit or sending a different item than ordered.

Non-conformity does not include features we warned you about on the product page and which are visible in the photos: described signs of wear, faded colour, cracked print, slight stretching of the ribbing, minor abrasions or a missing paper tag. By buying a pre-owned item you accept its described condition.

You send the claim by e-mail to contact@legitfootballshirts.com or by post. Give the order number, describe the problem, attach photos and say what you expect. You may request repair or replacement; since every item is unique, in practice this most often ends in a price reduction or a full refund (withdrawal from the contract), as long as the non-conformity is not immaterial. We reply no later than 14 days after receiving the claim; no reply means the complaint is accepted.

We bear the costs of the complaint, including sending the item back. If the complaint ends in a refund, we make it within 14 days of receiving the item or proof of its return.

If the parcel is visibly damaged, where possible draw up a damage report with the courier or in the carrier's app and take photos of the packaging before opening. This is not a condition of the complaint, but it makes it much easier for us to claim compensation from the carrier. Then write to us within a few days; we handle the case with the carrier and you receive a refund or, if possible, another item.

Before listing, every item goes through a four-step verification (labels, manufacturer code, holograms and markings, workmanship details) and we publish its documentation on the product page. If you still have doubts, write to contact@legitfootballshirts.com with the order number, a description and photos. The guarantee is open-ended and does not depend on the 14-day return period.

If the item turns out not to be original, we refund the full price, shipping costs both ways and the reasonable, documented cost of the independent expert opinion that confirmed it. The full text of the guarantee statement is in the Terms and Conditions (chapter "Authenticity guarantee"). The guarantee does not limit your rights under the provisions on non-conformity of goods with the contract.

If you buy as a sole trader and the purchase is not of a professional nature for you (e.g. a shirt for a private collection, invoice to the company), you have the consumer rights described above: a 14-day return and a complaint for non-conformity with the contract. For purchases of a professional nature and purchases by companies, liability under the statutory warranty is excluded; the authenticity guarantee still applies.

If you disagree with our decision, you can use the free help of a district or municipal consumer ombudsman, apply to the Provincial Trade Inspectorate in Szczecin (mediation, Permanent Arbitration Court) or call the UOKiK consumer helpline 801 440 220 (+48 22 290 89 16 from abroad). Consumers from other EU countries can contact their European Consumer Centre. You may also pursue claims before an ordinary court. Details in the Terms and Conditions.